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| Careers - Current Vacancies |
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| With our continued growth we are looking to recruit for some key positions to ensure that we continue to deliver fantastic service to our clients.
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Trainer
We are looking for a new, dynamic trainer to join our team, please have a read through what the role entails and look through the day in the life area to get an understanding of our company spirit.
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Responsibilities
- Assisting in the development and implementation of client training materials
- Working with the Management team to ensure this meets the needs of the business. Assist in the design,
development and implementation of specific client branded training material ensuring a full match of client needs
- Deliver internal training including induction to our ever growing team
- Work with our amazing range of clients to deliver innovative and compelling training solutions for their staff, so that they fully understand Fourth's products and services
- Ensuring users have the confidence to use our systems and coach others
- Assisting in the update and evolution of training provided to match changes in market conditions and situations.
- Deliver training on National basis
- Represent training with clients at regional and/or area level to determine training needs
- Represent training at internal meetings
- Report and recommend training initiatives, successes and risks across the work stream.
To become one of our Trainers you need to demonstrate excellent communication skills alongside a confident outgoing personality, and comply with the following list
- A professional smart appearance
- Display a "Can Do" attitude
- Be willing to travel and have the very occasional night away
- Have good self management skills
- Be a team player
- Of course a good working knowledge of EMS and FnBshop is a massive help
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Account Manager
Your role will see you proactively servicing our key clients ensuring they are happy with their existing product /service levels and dealing with any potential issues that could arise. You will also generate awareness of other products / modules and generate opportunities with existing customers.
Responsibilities
- Develop a detailed and thorough understanding of Fourth Hospitality product range and business model
- Develop a thorough and detailed understanding of the business of each account managed from board level to shop floor
- Act as the key point of contact for all user issues for each account managed
- Build mutually profitable and beneficial relationships between Fourth Hospitality and each account managed
- Identify and exploit opportunities for up-selling services and software to all accounts managed
- Reduce the volume of support calls received by assisting clients in implementing effective in-house support and passing on knowledge of Fourth Hospitality's products
- Plan and attend appropriately regular meetings with accounts managed
- Implement and maintain tangible measures of client satisfaction, gathering feedback and implementing new procedures where necessary
- Provide regular reports on all accounts to internal management
- Escalate support issues to Technical Support team where necessary
Required Experience
Essential
- An analytical thinker capable of demonstrating the ability to solve complex business problems in an efficient manner
- To be commercially minded and possess an aptitude for identifying opportunities to increase revenue by selling new products and services. This may or may not be demonstrated by specific sales experience.
- Excellent communication skills both face to face and in writing
- Experience of offering support to customers for a specific product or products
- Awareness of how software integrates with a business to solve a problem or improve a process
- Demonstrate an enthusiastic and committed approach to customer management
Preferred
- Specific experience of working as an Account Manager within a software business preferably one supplying solutions under a web-based ASP model
- Knowledge of the hospitality industry
- Experience of using, implementing or supporting ERP software
- Experience of working in a restaurant, bar or hotel
- Experience of working at board level either to build relationships or sell products and services
- Knowledge of the HR and Payroll functions within a business
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How do I apply? |
If you feel you have the skills needed,
why not send us through your CV to careers@fourthhospitality.com
Along with that we would like you to send through
10 points as to why you feel you would fit the
role.
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“In climate where things are getting tougher, I'd recommend Fourth Solutions to anyone.”
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| Michael Caines |
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| Executive Chef & Director, Adobe Hotels |
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