 |
|
|
|
|
|
| Support |
| Providing you with quality technical support and customer service |
|
|
| For Existing Customers |
To use this service you will require a username and password.
If you do not have or have forgotten your username and/or password please email support@fourthhospitality.com
If you are experiencing difficulty using the site, please ensure you give us full details to help us help you as efficiently as possible.
Please let us know - Which module you were using, What you were doing, What page you were on, The steps you took to get to that page, and give details of any error received and attach screen grabs if possible.
For support queries:
Tel: +44 (0)8450 556677
Fax: +44 (0)8707 556056
Email: support@fourthhospitality.com
The Support Service is available from 8am to 10pm, 7 Days a week.
|
| Secure Customer Login: |
 |
|
|
|
Back to top |
|
| About the Support Service |
Supporting our clients is of paramount importance to us. Beyond the sale and beyond the project implementation, our team of trained support agents are the primary day to day contact with our clients. Understanding and listening to the needs, pressures and demands of our clients is a key attribute and one which the whole team possesses. We endaevour to answer all questions and queries as quickly as possible. Our response is measured by a strict Service Level Agreement and monitored by the most advanced and up to date technology systems.
Behind the fast and friendly service, our advanced software support system allows us to monitor all account activity and case history. Call patterns and trends are easily and quickly identified and training applied where necessary. Clients can receive regular reports detailing call behaviour and case detail for their account. Questions can be submitted by e-mail, telephone or via our web service directly into our support system. Clients can see live statistics on the support status of their account.
Within our business, our Support Team are heavily supported by the rest of the Fourth Team, from all departments. Be it Sales, Professional Services, Training, Software Development, Payroll Bureau or Management Team, we are all Support Agents and we are all here to help.
At Fourth, we also encourage our Support Agents to get out of the office and get into our clients' businesses. So don't be surprised to get a call asking to come and help with the stock take or the rotas! It is all part of getting to know our clients better and to better equip us to support you.
Back to top
|
|
|
|
|
|
|
 |
 |
|
“Fourth's Time & Attendance module gives another 4-5% saving” |
|
| Carl Weldon |
|
| Chief Executive, BAHA |
|
 |
 |
|
|
|
|
|
