For technical support queries:
Tel: +44 (0)8450 556 677
Please choose the correct option below to ensure that you are routed to the appropriate product specialist who will be able to assist you:
- Select option 1 for people systems
- Select option 2 for food & beverage
- Select option 3 for trade simple
- Select option 4 for star Chef
- Select option 5 for payroll bureau
- Select option 6 for accounting services
Email: firstname.lastname@example.org (support for trade simple only)
The Service Team are available from 8am to 10pm, 7 Days a week.
Fourth Hospitality Customer Portal
Use the Customer Portal to log a case with the Service Team or to share an idea,
Fourth Hospitality Customer Portal - click here to login or register
About the service team
Our goal is to offer a consistently high level of service to our clients and this is of paramount importance to us!
The service team, are involved in the early stages of the customer life cycle and work closely with sales, projects and relationship managers to ensure our friendly team of highly trained product specialists are on hand to continually assist our clients, so they can focus on running their business.
Understanding and listening to the needs, pressures and demands of our clients is a key attribute and one which the whole team possesses.
We offer our clients complete transparency through our CRM system, where clients can see real time progress of any reported cases, and receive regular reports.
Questions can be submitted by e-mail, telephone or via your customer portal directly into our support system.
Within our business, our Service Team is heavily supported by the rest of the Fourth Teams, from all departments with the common goal to "Increase Customer Lifetime Loyalty".
As we are constantly reviewing how we can better our services, our Service Manager responsible for teams across all of our products would love to hear from you!
At Fourth, we also encourage our Support Agents to get out of the office and get into our clients businesses, so don't be surprised to get a call asking to come and help with the stock take or the rotas! It is all part of getting to know our clients better and to better equip us to support you.