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| Careers - Meet Our People |
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Rebecca Collin
What is your job title and what does your job involve?
MI am a Project Manager at fourth and work with the Employee Management System for our Key Account
clients (eg Pizza Express, Cafe Rouge, and Strada).
My involvement starts once the client has briefed the Account Manager on what extra functionality they need the
system to do in order to meet their needs. This can be in the form of new development to enhance an existing feature
of the system or the addition of existing modules to their portal (eg Recruitment module or Training module).
It is then my responsibility to ‘make it happen’. This starts with a project kick off meeting with the client to
understand exactly what the project will involve, and the timeframe we will be working to. I then produce a project
plan with detailed visibility of the project. Then it’s time to get the ball rolling by doing whatever is necessary
to deliver the end goal, and ensure the client is happy.
What do you love / like about your job and what makes you do it?
My background isn’t in Hospitality so for me I enjoy learning how each client’s company works,
as they are all very different, and this means that my job is very varied, which I like.
Also, the people I work with here at fourth, as well as our clients, make my job what it is,
without this support network my job would be very difficult.
What does your average day consist of? e.g.
When do you start?
Do you have a routine?
What time do you leave?
It’s not always possible to have an ‘average day’ at fourth but I try to ensure that the start
of my day has a routine.
First thing in the morning is always about getting myself organised for the day ahead by checking my emails,
my calendar, and checking for updates on my cases with our Developers. Next I ensure I am up to date on
communication with Stakeholders for each project. Then it’s all about cracking on with my to do list and attending
any meeting I have scheduled.
Some days can be a juggling act but for me I enjoy the fact that no two days are the same at fourth
What are the highlights / lowlights of your day?
The low lights of the day are if the telephone will not stop ringing or if it is proving difficult
to find a solution to a particular problem. But the highlight is when we find that solution and
you can see the project taking shape.
Also, another highlight is when a particular client meeting or training session goes smoothly and the client looks
happy, I enjoy the fact that I influenced that
What is it like working here?
Fourth is a great place to work and this is because of the people. They make it what it is.
When I first started I was impressed at the positive attitude and relaxed nature of the people here.
But don’t be fooled, everyone works extremely hard. They just make it look easy.
Exciting events of the week - work or non work related?
Non work related would have to be shopping! As we are based on Regent Street there is always a
shop tempting me during my lunch break.
Plus if you fancy a drink after work on a Friday you will always find a group from fourth at our local.
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Sarah Nichols
What is your job title and what does your job involve?
My job title is Payroll Manager. My main job is to deal with new clients who are coming on to use the
Payroll Bureau. This involves inputting their current payroll information onto our system, reconciling all
the year to date info and making sure their transition onto the Fourth system is smooth.
I also look after the Payroll team, train non-bureau clients on how to use the fourth payroll module and
deal with my client list on a weekly basis
What do you love / like about your job and what makes you do it?
I like the interaction with clients and problem solving. All the hard work is worth it when the client is
happy with the service!
What does your average day consist of? e.g.
When do you start?
Do you have a routine?
What time do you leave?
There really is no average day in my job. I like to come in early and get emails sent out and replied to
before the phones start ringing! If I am working in the bureau I will get all my day to day stuff done and
then start work on the new clients we have coming onto the bureau. Normally this involves making sure I
have all the information I need, checking that our system information matches that of the clients existing
system, speaking with the new client to see how they want to work and ironing out any issues which come up!
Each week there are internal meetings or training courses to attend as well.
My routine depends upon the level of new business we have coming onto the bureau at the time, if we have a
big client coming on everything has to be juggled about to fit it all in!
What are the highlights / lowlights of your day?
Highlights are when clients are happy with the bureau and our service, lowlights can be dealing with
problems which crop up!
What is it like working here?
Very busy but worth it in the end!
Exciting events of the week - work or non work related?
- Fingers crossed being able to leave on time on Friday!
- Management training courses
- Going shopping at the Trafford Centre.
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Carol Gardiner
What is your job title and what does your job involve?
My role is FnB Project Manager. I implement FnB manager throughout various organisations, from hotels and clubs to single site restaurants.
The job requires that we plan the timelines for implementation of FnB as accurately as possible, consider all possible risks and tailor the system for each new client.
I also do quiet a lot training, on average 3 days a week. This training enables our clients to use FnB efficiently.
As a project manager I get to travel a lot both in the UK and overseas. I was lucky enough to get to go to South Africa in February this year to rollout FnB out in Bushman's Kloof.
What do you love / like about your job and what makes you do it?
My favourite part of the job has to be the people I meet. Those that I work with and those that I train.
It's quiet often a diverse group but more often than not they are really lovely people.
What does your average day consist of? e.g.
When do you start?
Do you have a routine?
What time do you leave?
I generally start at around 8.20am. If I'm training in the office I always check my emails first. I will set the room up with any equipment I need and begin training approximately 9.30am finishing around 4.30pm. I try and make training as interesting as possible and I encourage questions especially if I have a shy group. After training I go back to my desk and reply to emails, phone calls or catch up on any work and I usually finish around 18.00-18.30 pm.
On the days that I have no training I catch up on emails and I contact any of my clients that are in project. Each day really is very different. I can often have a lot to do and sometimes I can be so busy that I don't get it all finished in one day. There are project meetings to attend, organisations to be created, supplier catalogues to be uploaded, calls to take, sales that need to be configured and lots more. As the company works as a team, I can often be assisting others or asking for assistance myself. It's interesting to say the least!
There is no routine, out of the office probably half of the month or, if we have a big training request on
then the whole month.
The highlights of any day is feeling that I have accomplished what I intended to do. That might mean getting people to understand how FnB works or it might mean finishing my to do list.
The lowlights are when I leave feeling stressed because things haven't gone to plan, I sometimes find it difficult to leave work at work.
What is it like working here?
It's really fun actually. I love the team I work with, we are all quiet different but get
on really well even when we disagree. And we laugh a lot! Even though the workload can be
hectic at times,
there is hardly a day that goes by that I haven't had a giggle with Keira, Tom and Rachel!
Exciting events of the week - work or non work related?
I am involved in a mocktake (stocktake) that Ozzy invented on Thursday to test the account executives skills on FnB.
Our team meeting on Friday in Picollinos, this will inevitably lead to an evening of drinks.
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Sam Lilley
What is your job title and what does your job involve?
I am a Project Manager at Fourth and am primarily concerned with the implementation of our Employee Management System. My involvement in each project ranges from sales handover to project sign-off meetings, with on-going client relationship management and fully understanding each clients goals, project focus and the way in which they work, ultimately to deliver their perfect solution.
What do you love / like about your job and what makes you do it?
I love understanding and shaping each unique project to meet our multi-focused clients' needs with tangible results and time savings that really make a difference. With such wide-ranging customers, this job provides me with an in-depth insight into the hospitality industry and adapting and learning from one to the next enables me to understand what works best for our new clients. The project completion parties aren't usually too bad either!
What does your average day consist of?
e.g. when do you start?
Do you have a routine?
What time do you leave?
Managing a number of projects at different stages of their life cycle essentially means that I could be doing any combination of jobs in a typical day. These can range from sales handover meetings, delivering training sessions, on-going project management and updating our customers where required. Fitting it all in some days can be challenging but with the diversity between individual jobs the time flies. . . .
What are the highlights / lowlights of your day?
The highlights are ticking the completed boxes on my various project plans, clearing my inbox and the occasional bit of office banter with team. Low points . . . some of the banter with the team . . . especially Paul Watson.
What is it like working here?
Fourth is a great place to work. There's a great team spirit and you can always rely on, and trust the people you are working with, which means that even in the face of advertsity we can always come out on top. There's plenty going on in and out of the office and being in the hospitality industry we're clearly obliged to sample the market that we work in. . It's a hard job but someone's got to do it!
Exciting events of the week - work or non work related?
Going back to my roots in Liverpool for a new customer project meeting and then to Manchester for some clients visits. . . .a good opportunity to catch up with some of the boys, and potentially some of the girls!
Wednesday night football in St James Park with office regulars is always great fun. . Skinning Gary Loftus is probably the highlight of all our weeks!! A few beers afterwards always goes down a treat too. . . . . . .
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Ryan Thompson
What is your job title and what does your job involve?
My job title is Web Developer and I have recently been given the role of Database Architect for the new GHS .Net project, which would soon take over the current EMS & FnB systems.
My job involves analysing and resolving critical customer system issues. I mainly specialise in performance and optimisation. Analysing timeout issues on the live system and making sure the end user can use our system smoothly without any hiccups or technical hindrances.
What do you love / like about your job and what makes you do it?
I have always enjoyed working with Microsoft technologies & database systems (SQL server), and have been lucky to be in charge of all database changes to our system.
I enjoy the challenge of wracking my brains trying to figure out the causes of critical issues or the so called "Vampire issues" and resolving them. I'm also involved in designing and developing new product functionality/features.
I'm motivated by the amazing feeling at the end of the work day when I know I've made a contribution to improving our system and improving the end user experience.
What does your average day consist of?
e.g. When do you start?
Do you have a routine?
What time do you leave?
My day consists of first looking at the early morning "SALESFORCE" screen, the best tool for Support guys and the most dreaded tool for developers, because every time we close a DevTask another one appears in our list. I wonder who adds them in there !!
I start at around 9am and try to leave around 6pm. But whenever my boss sees me leaving he tells me "have the rest of the day off", and Frikki asks me, "where do you think you are going?", Well 'Hello' isn't it obvious, I'm going home as it's the end of the day ;-)
I don't have a set routine as every day has it's own share of challenges and being in a Customer Support environment you never know what to expect. So everyday is brand new day for a software developer and can get hectic at times.
What are the highlights / lowlights of your day?
The highlights are not having any major customer complaints throughout the day. And the lowlights are unresolved critical bugs at the end of the day, because you know it's one unhappy day for the Customer.
What is it like working here?
The working environment at Fourth is great. There's so much life and everyone is unique and has something special to contribute. People are very friendly and approachable. There are no barriers between Managers or employees. All are treated equally and given importance.
Fourth has a multi-cultural team of employees which creates lively debate and banter when it comes to supporting our sporting nations. When India & England play against each other in the Cricket, and India win! I have a lot to brag about... but if England win, (which is lately becoming more common) I just have to keep my mouth shut and pretend I'm deaf.
Exciting events of the week - work or non work related?
Work related:- the most recent major task of mine was the complete overhaul of the Time & Attendance in EMS which is now live. It has proved a success. This feature automatically logs employees' clockin/clockout details to the daily Rota in EMS and allows managers to manage their employees' work-times more accurately.
Meetings with the new .Net team, planning the roadmap for the new project and also given a chance to do some R&D and analysis of latest Microsoft products & technologies.
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