Last year's severe weather in December was estimated to
have caused a £500m-750m loss in sales for the on trade
market. With this year's cold snap again hitting the
hospitality industry the importance of controlling labour and
food costs becomes even more critical when sales are down. With
this in mind Success will be running the
Budgets, Wage Targets and Labour Reporting workshop at the
beginning of April to help businesses hit their labour targets.
Also in April Success will be running its popular
FnB reporting workshop to cover the numerous
reports within FNB to help you fully understand your food costs
further. To register your interest in either of these sessions
then please follow the links in the
get involved section.
Customer Success Team
Boparan Ventures is the investment arm of Ranjit Boparan. In 2008,
Boparan Ventures acquired 5
Fishworks restaurants and has since expanded with the acquisition
of Harry Ramsden's
chain of restaurants in the UK. Success was asked to help Boparan extract
more detailed information out of the system to help them make
sensible business decisions. The holiday functionality, document
management and labour reporting were areas of focus.
There's only one word that can sum up our experience with the
Success Team - amazing!
From the moment we approached Paul about hosting a session on
Fourth at our quarterly management training seminar we were impressed.
Nothing was too much trouble and despite frequently changing dates he
was always accommodating.
At the sessions we found his confident, easy-going manner had the room
charmed. He definitely made what could be a dull session interesting
Feedback from our managers was unanimous - they had not only learnt new
functions but that they felt confident to give them a go. Even in Head
Office we all learnt something new.
Since then we have seen a marked change in our manager's approach
to Fourth. They are recording information more quickly and accurately
and are more likely to call us if they have a question rather than
ignore the problem.
The training delivered by Paul was definitely a success!
Hi, I'm Michael Hordern and I am Product Manager at Fourth
I was part of the original team that designed and built the first
version of the trade simple platform over ten years ago.
I then moved into a Consultant/Project Management role and was
involved in most major trade simple implementations, in the UK and abroad,
up until the end of 2010. Working with a diverse range of customers and
suppliers over that time has given me a deep insight into how our industry
works, particularly purchasing, invoicing, and supply chain management.
I'm really lucky in my current role as it combines business,
technical, and user-experience aspects: Business, in that it's my
job to make sure the product is ready to achieve Fourth's strategic
goals, while maximising our return on investment; Technical, in that
it's important to understand how the product is built, and what's
involved in making changes to it; and User Experience in that the Product
Manager is a key voice for the user inside Fourth - testing the product,
listening to customers, prospects, and others to get that first hand
The most rewarding thing is seeing real users working with the product
and getting real benefit out of all the fantastic work that Fourth Hospitality
has put into making and supporting it.
Michael Hordern MA (Oxon)
Budgets, Wage Targets and Labour Reporting.
Friday, 11th April
2pm - 5pm
Thursday, 5th April
10am - 1pm
When adding a supplier to site ensure you have set up the organisation
specific information first.
Tick which delivery days the supplier will deliver on to ensure effective
dates for the orders are accurate, enter any cut off times the supplier
may have and these will also be accounted for.
You can enter any minimum order quantities or values the supplier may have,
if you want to block orders below these then don't forget to tick the
box 'Block orders below minimum'. If you want to control
how much sites can spend with a given supplier then enter a maximum order
amount and again tick the box to block orders above this value.
You can set up fixed costs to be added into your rota for items such as
security, cleaners or even costs such as papers or staff lunches. These
can either be fixed or variable dependant on the type.
Swap your managers around when possible for stock counting so that they
audit each other and also learn the different areas of your business
should the occasion arise that they need to work in that area.
If you are a supplier, you can log onto
and click on 'Supplier Guide' under 'Documentation'
on the far right of the screen to learn more on how to use trade simple
for example creating invoices, sending order confirmation and so on.
If you offer any sort of menu where the customer is in control of what is taken,
star chef has a menu model that allows you to cost the whole production and
generate a GP% based on the number of covers and price per person. Use the
'Buffet Menu' option. This works really well costing Buffet Breakfasts too!
How should HR plan for the Olympics?
The Olympic and Paralympic Games take place between 27 July 2012 and 9 September
Whilst the Olympics may bring commercial opportunities and the prospect of
boosting staff morale, employers undoubtedly have their concerns. Most
employers anticipate the severe travel disruptions the Olympics will cause,
however, they will also need to turn their mind to workplace implications
that may ensue. For example, for employees who want to volunteer; consider
'throwing a sickie'; or want to watch the Games during
To avoid workplace conflict it is recommended that employers plan, implement
appropriate policies and clearly communicate them, so that everyone knows what
is expected of them.
For further advice and details of specific business and HR issues which may
need to be considered, please
read this article.
Fourth Hospitality is the leading provider of Software-as-a-Service solutions
for the hospitality industry for core cost control of labour, payroll, stock