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With 2011 drawing to the end, Fourth Hospitality have been reviewing the year. Success's monthly workshops have been well attended with more than 300 customers attending. The Talent Retention and Pension seminars have helped Fourth customers learn more about the challenges facing the hospitality industry.
2012 promises to be bigger and better with the re-arranged Tronc and HMRC seminar taking place in February as well as metrics and management figures workshops already scheduled for January. Furthermore Fourth will begin running these workshop across the country to ensure all clients have access to learn more about the solutions they are using.
Fourth welcome feedback and suggestions on what topics should be focused on; whether it is a workshop to share information and ideas across different business or a webinar specific to your team.
Fourth would like to wish everyone a Merry Christmas and Happy New year and look forward to working with you for a successful 2012.
David Heath
Customer Success Team
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Success story
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Morgan's Hotels was widely credited as the creator of the boutique hotel. From their first opening in 1984 in New York, Morgan's Hotel Group now operates 12 luxury hotels across the globe.
London has two 5 star offerings from the group, the Sanderson in Soho and St Michaels Lane which also includes the renowned Bungalow 8. The Morgan's Hotel Group concept of 'Hotel as Theatre' provides its guests with a singularly magical, exciting and visceral experience.
Success were asked to work with Morgan's to best advise them on practices and process to maintain the system as well as discuss their operational procedure to ensure they get the best from the system.
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We found the workshop very productive and useful in re-aligning some of the functions and processes that had lost their course overtime.
I must say your product knowledge on fnb manager is excellent and I was very impressed with the hands-on FnB skills you displayed.
We have taken on board your recommendations and look forward to continue working with you to make better and effective use of fnb manager in our business.
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Vishan Del Mel,
Financial Controller
Morgan's Hotel Group
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Media reports of another bitterly cold winter, dustings of snow already reported at Scottish ski resorts and local authorities stockpiling grit, what can employers do to try and avoid being caught out when bad weather arrives?
Employers need to understand their rights and obligations where employees:
- are unable to get into work due to the bad weather; or
- they may be able to get into work, but have to take the day off due to school/nursery closure.
Generally, employers will be particularly concerned with whether they have to pay employees who fail to get into work in such circumstances?
As a starting point, an employer will have to consider the employee's contract of employment. Employers require authority to withhold pay unless the employee's absence is unauthorised. Now is an ideal time to review employment contracts to clarify whether absence resulting from bad weather is authorised or not. Employers must, however, consult employment specialists to ensure that any changes do not impede on employees' statutory rights such as unlawful deduction of wages.
For alternative suggestions to withholding pay and general advice for communicating with employees during bad weather please see Shoosmiths' article or contact Kelly Harvey.
on 03700 865630 or via email.
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Our people
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Hello, I'm Caroline Ellis and I have been at fourth hospitality since 2008.
Before joining fourth, I spent 12 years managing nightclubs, a jazz club, a hotel and pubs after gaining a degree in hospitality management. This experience of front line hospitality has given me an empathy with our customers and the challenges they face, so our focus is always to provide the highest standard of customer service whilst ensuring issues are resolved as quickly as possible.
I have recently been promoted to people system Service Manager and look after a great team of Account Executives dedicated to first line support for our people system customers. I work closely with a number of other departments in the business, such as Relationship Managers, System Support and Projects, to improve processes, efficiency and ultimately the customer experience.
I am excited about the challenges ahead of me, such as ensuring that my team has the expert knowledge required to support our customers on the live system and during their migration to the new platform.
The most rewarding aspect of my role is when a customer provides great feedback for the people system or the service provided by my team which makes all our hard work and commitment worthwhile.
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Training
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The people system session introduces metrics. During the two hours metrics are demonstrated, and the theories introduced. Please click on the link below to book a place. These are two hours sessions with a maximum number of 2 spaces per customer and 16 places available per day.
Metrics workshop: Wednesday 25th January 3-5PM
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Book the Metrics workshop
Success is running more monthly sessions this time with the fnb manager sessions looking at management figures and cost of sale workshop. These are two hours sessions with a maximum number of 2 spaces per customer and 16 places available per day.
Management figures and Cost of Sale workshop - Thursday 19th January 10am-1pm
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Book the Management figures and cost of sale workshop
Alternatively why not book a place on one of the free webinars being run on Friday mornings.
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Get involved
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The Tronc and HMRC event has now been confirmed for February and will be delivered together with BDO. The session will address the re-opening of Operation Gourmet which tackles the perceived non-compliance in regards to NIC and alleged tax evasion around tronc in the restaurant sector.
Those that have already signed up to attend will receive further details that will be sent out soon. If you wish to register your interest in the session then click on the link below.
» Book your place
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The Introduction of Real Time Information (RTI) into Payroll Processing
What is it?
The HMRC are introducing RTI to improve the operation of Pay as you Earn. Currently employers file tax information, national insurance contributions and other HMRC payroll deductions at the end of each tax year. HMRC are unable to correct mistakes until this information has been filed, resulting in many employees being on the incorrect tax code. RTI will be submitted electronically over the Internet via the Government Gateway. However, the HMRC's preferred option is to transmit the information through the banking system as most employees are paid by BACS. The information will be sent automatically to HMRC when the payment goes to BACS, the HMRC are in the process of finalizing the specification of the exact operation with the Banking Industry.
What are the benefits?
- Under RTI, employers will inform HMRC of the above when the payments are made each pay period, which removes the need for end of year returns (P35, P14).
- It will enable the HMRC to make more accurate PAYE deductions, and to pursue late payments more effectively.
When does it come into effect?
- April 2012: 300 Employers are taking part in a pilot scheme for RTI, testing HMRC processes.
- October 2012: HMRC will review the pilot scheme, and if all goes well, will encourage Payroll Bureaus / large employers to start using RTI post October 2012, however this is voluntary.
- April 2013 and October 2013: HMRC will be confirming the date all other employers should start using RTI, with larger employers starting in April and smaller customers going live by October.
What are Fourth doing in preparation for the introduction of RTI?
- We will be developing our software for RTI compliance and will have completed this work by the end of October 2012. Assuming there is confirmation from the HMRC that the pilot was a success, and therefore there are no major changes to be made we will then be ready.
- Once the process for RTI has been tested and approved, we will write to all customers again on how the process will work within the people system.
- To date Fourth software developers have attended the HMRC introductory meetings and are receiving updates regarding development specifications in order that the scoping can begin in due course.
- Fourth will then encourage our customers to start using RTI before their mandatory dates with the intention of having all customers using RTI by April 2013.
Keep up to date on the HMRC's progress on introducing RTI by visiting www.hmrc.gov.uk/rti.
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Christmas best practice
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Top tips
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people system
When creating employees you should have them set up on the system before they start working for you. This means that you have completed due diligence and the employee is allowed to work for you.
fnb manager
Use the message centre to send internal communications. Select the desired recipients and then select the priority level and enter the contents of the message. You can also send it to an e-mail as well as long as it has been set up when the user was created.
trade simple
If you ever forget your password and use the Forgotten your password? service, you'll need to have a valid email address set up against your user profile. On the left side menu, go to My Profile > >strong>Next. Enter your email address in the appropriate field and click Finish. If requested, your new password details will be emailed to the address specified and you won't have to call our helpdesk team.
star chef
There are many reports that can assist you in ensuring your theoretical COS is correct. To ensure these reports are correct and up to date, check you have entered all recipes in to your menu cycles.
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Purple your people
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The secrets to inspired, happy, more profitable people
Who doesn't want and need their organisation to be as successful as possible? Success comes from having the right people, in the right roles, delivering innovations and working to their full potential in a happy and inspired way.
For the past 10 years, learnpurple has been helping cool brands, growth businesses and other people-savvy organisations to 'get the people stuff right'. Now, learnpurple are giving away the inside story in their first book - Purple your People: the secrets to inspired, happy, more profitable people.
This practical, fun and easy to digest guide to 'the people stuff' is for all organisations who want to create exceptionally talented, high performing teams and is available to purchase from Amazon.co.uk.
Jane Sunley, CEO of learnpurple and the book's author says "Purple your People works through our unique 'Purple Plan' step by step, in a very down to earth and friendly way. We know there's usually a void between what organisations should do and the reality and over the past decade we feel we've really uncovered the solution to actually delivering exceptional people stuff. I felt it was the right time to write down a way of attracting, engaging, developing and retaining talented people which we know works in practice for busy businesses. This is the sort of pragmatic, easy read you could finish on a train journey and then dip in and out of every time you need some practical 'how to'."
By using Purple your People, you'll uncover hints and tips which will help you:
- Create a happier workforce.
- Improve recruitment - hiring the right people, first time.
- Reduce labour turnover.
- Significantly enhance employee engagement levels.
- Produce a more productive, less stressful and highly motivated environment.
- And ultimately add £££s to the bottom line.
For more information about learnpurple and Purple your People, please visit www.learnpurple.com.
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Fourth Hospitality
Fourth Hospitality is the leading provider of Software-as-a-Service solutions for the hospitality industry for core cost control of labour, payroll, stock and purchasing.
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