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Fourth Hospitality newsletter, December 2010
Success Story Top Tips Our People Training Get Involved Best Practice

Welcome to our December newsletter.

As we come to the end of another year we are pleased to present our final newsletter for 2010. It is true to say that we have had some amazing experiences over the past 12 months and feel privileged to be working with the most driven and creative individuals in the hospitality sector.

The New Year is bringing many exciting new clients and the success team have been talking to our existing customers helping them to ensure their managers are ready, sufficiently trained and engaged with the Fourth product suite ready for the challenges and opportunities that 2011 will offer.

Just to remind you that we are running two free seminars on nutrition in January and would encourage you to attend and understand the current government view point and the potential changes in legislation. The events will be on the 20th and 26th of January with the first session starting at 12:30 followed by a 30 minute break and the second session commencing at 15:00 finishing around 17:00. Make sure you book your place now by clicking on the link below.

(See the session content)

Next year also sees the introduction of the new government pension scheme and we are running two free seminars in February alongside Standard Life who were the winners of the prestigious title "Best personal pension provider in 2010" Please see further on in this newsletter for more details.

Please also spend some time reviewing the 'Christmas Best Practice' section which gives you great advice and information on support and bureau cover during the holiday period.

I would like to take this opportunity to wish you a very Merry Christmas and a Prosperous New Year on behalf of everyone at Fourth Hospitality.

With Kindest of regards

Paul Watson
Paul Watson
Customer Success Manager
Success story
PAUL - Maison de Qualite

In 1889 a small bakery opened on rue de la Mackellerie in the town of Croix, near Lille in Northern France. It was run by Charlemagne Mayot and his wife. Now in 2010 Paul have 24 sites in the UK and over 300 stores across France, Japan, Dubai, Holland and Beirut amongst others. A company that is steeped with history and strong family values which has forged the instantly recognisable brand. Still with family presiding as the chairman of the business, Fourth Hospitality have been lucky to work with Paul since 2004.

Recently Fourth Hospitality have been engaged in a success project with Paul where fnb manager is a business critical tool, controlling purchasing from specific suppliers as well as highlighting costs and product movement across the estate. Carol Gardiner headed up the project where she worked with head office and the operational team alike to understand what issues needed to be resolved. After several site visits, system analysis and training sessions the team again have confidence in the figures being reported from fnb manager.

"We are very happy with the Success project as we believe that everything has improved & progressed since the Success Teams involvement. We feel more confident with Fourth and the support that we have been receiving with fnb manager."

Clare Dimelow
Financial Controller

Last year, Paul served nearly 1,000,000 customers throughout London

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Our people

Hi, my name's Matt McLaren and I joined Fourth in November 2006 as a designer.

Over the last four years I've seen Fourth develop and acquire new products and services to help manage a greater diversity of hospitality sectors, with many new and different customers using Fourth's products to manage their business on daily basis. When I joined we had 50 employees and today we are a team of 160+.

I probably have one of the best jobs at Fourth as my role is very varied. The design team can be working on anything from our Corporate website, business cards, branding guidelines, to styling portals and this newsletter.

The challenge is to try and keep everything we produce 'on brand', but at the same time fresh, dynamic and interesting. Apart from the diversity of work we do, we also have complete creative freedom and control over setting objectives and striving to communicate exactly what Fourth has to offer the hospitality industry and help drive the success of Fourth.

Matt
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Training

Recruitment module training, 13th January 2011.
Price includes free module access for 6 months.

Fourth Hospitality have developed a recruitment module which helps you better manage applications, track candidates and cut out the admin work.

Using the traditional look and feel from the fourth people product suite you can set up recruitment processes, standard questions and responses, CV management as well as hiring the perfect candidate straight into your HR module.

All adverts that you create can be displayed on your website giving candidates direct access to apply with alerts to administrators advising of new applications. Have a look at the Fourth website current opportunities to see how this works.

We are offering this module for free for 6 months, all you need to do is attend the training session in Covent Garden on the 13th of January at a great price of £695 per person.

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Get involved

From October 2012 the UK Government will introduce a new pension scheme to the UK as part of a bigger overall pensions reform strategy.

Fourth Hospitality have teamed up with Standard Life and are pleased to invite you to two sessions in the new year to explain the potential impact on your company.

The sessions will be based in our Covent Garden office and will last around an hour and a half. We will be inviting open discussions and will look to answer all of your questions during the session.

We will cover auto enrolment and the lower limit for qualifying earnings amongst other important topics to ensure that you remain compliant as an organisation.

If you are interested in attending one of the sessions then please click onto the relevant link and state how many people you would like to attend.

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Best practice


With Christmas fast approaching have a read through our best practice guide to ensure that you are ready for all eventualities.

» Click here for Service and Support best practice
» Click here for Payroll Bureau best practice

Presents
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Top tips
people system top tips fnb manager top tips trade simple top tips

Creating multiple employment will ensure the cost of employees working in more than one job role is charged back to the correct location or division. Always enter an end date when creating a new multiple employment to keep your rotas tidy.

It's advisable to go through your product list every few months to ensure only the correct products are purchased and stock counted. Using the quick archive functionality in Enterprise will make this an easier task as it can aide with recognising which products are due for archiving.

A week before going live with a new supplier allow your units to view the catalogue so they can create their market lists. This will save time for the units who can concentrate on ordering, rather than searching for products!

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www.fourthhospitality.com | 90 Long Acre Covent Garden London WC2E 9RA | 0845 057 1234