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Account Manager
Read on for a fantastic career opportunity, you
will be working in conjunction with some of the
UK's leading hospitality companies providing unrivalled
technical expertise and customer relationship
management.
You will be tasked with managing our impressive
client list and building on the already strong
relationships. We pride ourselves on our technical
awareness and exceptional customer service and
as such you will be expected to project this image
to clients. Therefore you will be articulate,
friendly, flexible and happy to take on a challenge.
Your role will see you pro-actively servicing
our key clients ensuring they are happy with their
existing product /service levels and dealing with
any potential issues that could arise. You will
also generate awareness of other products / modules
and generate opportunities with existing customers.
The role will be divided into 3 key areas:-
- Cross selling into existing clients / Account
Managing existing business / Admin and working
closely on new ideas with the Development Team.
To be suitable for this role you will:
- Have experience in the hospitality sector
- Have a pro-active and self-motivated attitude
- Have the aptitude to solve problems and also
see the "bigger picture"
- Possess excellent customer service skills
and a positive approach
- Able to cross-sell; spot opportunities, build
relationships and implement solutions
- Hold a sound technical background and the
ability to learn new systems
You will have a direct influence on setting and
maintaining Service Level Agreements (SLAs),
Key Performance Indicators (KPIs), Customer Review
meetings etc. generally practising a pro-active
approach to your client base at all times.
In addition to a competitive salary, you will
be rewarded with excellent career prospects and
the opportunity to work with some of the UK's
leading restaurants and hospitality companies.
Interested in this?
Visit our 'Day in the Life' section to see how our Account Managers spend their time!
Project Managers
This is a fantastic opportunity supplying cutting
edge web based systems to the hospitality industry.
The purpose of this role is to carry out the
smooth implementation of the system, at a wide
range of client sites. These sites range from
medium sized restaurants, to large Plc organisations.
Modules of particular importance are HR, Payroll
and Stock Management.
This is not an IT Installation position. It is
very much to do with auditing and assessing existing
systems, working out the best configuration of
the new system, and implementing to ensure it
works at optimum for each client. From here,
implementing change management and training of
all users.
In order to be successful for this position,
you should be:-
- Enthusiastic and passionate about your work
- Able to build strong working relationships
with clients from Barman to CEO
- Able to communicate effectively in order to
ascertain exactly what is required, and how
best to make it happen
- Driven and able to get the job done
- Able to train users, sometimes on a large
basis, on best practice and usage of system
- It is vital that you are a team player, able
to work as part of a close knit, driven team
Any experience with the set up or ERP and ASP
systems would be an advantage, as would experience
in the hospitality industry.
This really is a very exciting opportunity; Fourth
Hospitality are thriving and setting new standards
within the industry. You will be joining at the
perfect time and will reap the rewards of the
success this company promises over the next 5
years.
Trainers
This is a fantastic opportunity supplying cutting
edge web based systems training to the hospitality
industry.
You will be responsible for assisting in the development
and implementation of client training materials,
working with the Management team to ensure this
meets the needs of the business. Assist in the
design, development and implementation of specific
client branded training material ensuring a full
match of client needs. Work with clients to deliver
innovative and compelling training solutions for
their staff, so that they fully understand Fourths
products and services whilst giving them the confidence
and encouragement to use our systems and coach
others. Assisting in the update and evolution
of training provided to match changes in market
conditions and situations. Deliver training on
National basis. Represent training with
customers at regional and/or area level to determine
training needs Represent training at internal
meetings Report and recommend training initiatives,
successes and risks across the work stream.
To become one of our Trainers you need to demonstrate
excellent communication skills alongside a confident
out going personality, and comply with the following list:
- A professional smart appearance
- Display a "Can Do" attitude
- Be willing to travel and have nights away
- Be a team player
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